PRAISES AND COMPLAINTS
PRAISES AND COMPLAINTS
PRODUCT COMPLAINTS are accepted only with the presented invoice as the only proof of purchase. Card slips and similar confirmations cannot replace a receipt. No complaints without an account. In case of a product complaint due to defects or hidden defects, send the product to the address Miam-Veri d.o.o., Palmoticeva 43a, Zagreb.
The European Commission's online dispute resolution platform enables the resolution of disputes related to purchases. Access to the platform via the link http://ec.europa.eu/consumers/odr/ Miam-Veri d.o.o. at this time, it does not participate in the subject procedures for online resolution of consumer disputes.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
Only the Buyer who has entered into a distance contract (Internet store, shopping by telephone, catalog sale) may terminate the contract without giving a reason (Article 72 of the Civil Code), within fourteen (14) days from the receipt of the goods, assuming that before received confirmation of prior notice. In the event that he exercises his right, the buyer bears the cost of returning the goods and must return them within 14 days (Article 77 ZZP). The buyer also bears the cost of any reduction in the value of the goods (Article 77 of the Commercial Code) (unpacked goods, lost documentation and parts, damage, use of the goods, etc.), except for what was necessary to determine the nature, characteristics and functionality. If the product is returned defective, with major damages or without parts and documentation, and if the same is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods and the Seller is not obliged to return the paid funds. Other rights and obligations are listed in the attached Standard Information Form for unilateral contract termination at the following link: Standard Information Form.
NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER
All complaints in accordance with Article 10 of the Consumer Protection Act (N.N. 41/2014) can be sent by mail or electronic mail, as well as in the business premises where you are located. If the complaint is submitted in the business premises, the merchant is obliged to immediately certify its receipt in writing.
Other ways of filing a complaint:
- to the address Miam-Veri d.o.o., Palmoticeva 43a, 10000 Zagreb
- to the e-mail address [email protected]
In order to confirm the receipt of the written complaint in accordance with Article 10, paragraph 5 of the Act, and then to respond to it, please provide the correct information for receiving it.
GOVERNING LAW AND JURISDICTION
The validity and effectiveness of these conditions will be governed by the law of the Republic of Croatia with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CSIG).